Refund policy

Last Updated: October 27, 2026

We want every customer to feel the difference FemSwitch makes, and to feel safe buying it. This Refund & Returns Policy explains our 90-Day Guarantee, how cancellations, refunds and statutory withdrawals work, and what happens if an order arrives damaged, incorrect or not at all. It applies to purchases made through humanmatter.com (the "Website") and is intended to comply with applicable consumer protection laws in the United States, the European Union, the United Kingdom and the other jurisdictions where we sell.

This policy is operated by Human Matter Labs LLC, a Wyoming limited liability company (Filing ID 2026-002111477), 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA ("Human Matter," "we," "us" or "our").

1. Our 90-Day Guarantee for FemSwitch

1.1 What we promise

FemSwitch is backed by one guarantee, shown on our product pages under two names: the 90-Day Feel-It Guarantee and the 90-Day Clear-Skin Guarantee. Both work the same way.

Hormones run in cycles, so we give you three full cycles to feel it, or to see it in your skin. If you don't, email us within 90 days of the day your first order arrives and we refund every dollar, even on an empty pouch.

  • No return label: you don't send anything back.
  • No photo required.
  • No phone call.
  • No "are you sure" maze.

This guarantee is a voluntary commercial guarantee. It is offered in addition to, and does not replace or limit, your statutory rights described in Section 4.

1.2 Scope

There is one guarantee per customer, covering your first FemSwitch order, whether that order was 1, 3 or 5 pouches. The refund covers every dollar you paid for that order.

1.3 How to claim your refund

  1. Email hello@humanmatter.com within 90 days of the day your first order arrives. One line is enough. Including your order number helps us find your order faster.
  2. A real person replies within 24–48 hours on business days to confirm your refund.
  3. We refund every dollar to your original payment method within 5 business days of your email and confirm it by email.

Your bank or card issuer may need a few additional business days to post the refund to your account. If it still hasn't appeared after that, please check with your bank first, then email us and we will help you trace it.

2. Cancellation Before Shipment

2.1 Cancelling an order

To cancel an order, email hello@humanmatter.com as soon as possible with your order number. We give a full refund for any order cancelled before it ships, to your original payment method.

2.2 Orders already shipped

Once an order has shipped, it may no longer be possible to cancel it. Your 90-Day Guarantee and your statutory rights still apply after delivery.

3. Damaged, Incorrect and Lost Orders

3.1 Damaged or incorrect items

If your order arrives damaged, or you receive the wrong product, please take photos of the product and the packaging and email them to us with your order number within 48 hours of delivery if possible. We will send a replacement or issue a refund, at no cost to you.

3.2 Lost parcels

If your tracking hasn't updated for 7 business days, or your parcel is marked "delivered" but hasn't arrived within 48 hours, email us with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, we will send a free replacement or issue a full refund, whichever you prefer. Our Shipping Policy has more detail.

4. Your Statutory Rights

4.1 EU and UK customers: 14-day right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of the day you, or a person you nominate, receive the goods, without giving any reason and without any penalty or cancellation fee.

To exercise this right, notify us within that 14-day period by email at hello@humanmatter.com. A clear statement that you wish to withdraw is enough.

For your first FemSwitch order, our 90-Day Guarantee goes further than this right: one email, nothing to send back, every dollar refunded. For any other purchase, we will tell you whether we need the goods returned. If we do, you have 14 days from your notice to send them back. We will refund you without undue delay and no later than 14 days after receiving your notice, although we may wait to issue the refund until we have received the goods or your proof that you sent them. The direct cost of returning goods is yours, unless the item is faulty or we made a mistake.

4.2 UK customers

UK consumers also have rights under the Consumer Rights Act 2015 if goods are faulty, not as described or not fit for purpose.

4.3 US customers

Nothing in this policy limits any rights or remedies you may have under applicable federal or state law.

4.4 Statutory rights unaffected

Nothing in this policy excludes or limits any mandatory statutory rights you have as a consumer, including legal guarantees for defective or non-conforming goods and the right to repair, replacement, price reduction or refund under applicable consumer law. Our commercial guarantees supplement these rights; they do not replace or restrict them.

5. Defective or Non-Conforming Products

If a product is defective, unsafe or does not match its description, email hello@humanmatter.com with your order number, a short description of the issue and photos where possible. Where a defect or non-conformity is confirmed, we will provide a replacement, a refund or another remedy required by applicable law, at no cost to you. If we ask you to send the item back, we will cover reasonable return shipping costs.

6. Fraud Prevention

Our guarantee is built on trust, and a normal refund request is never questioned. We may, however, decline a refund, cancel an order or refuse a claim where we reasonably suspect fraud or abuse, for example repeated guarantee claims made under different names, email addresses, payment methods or delivery addresses, or an order placed with a payment method that isn't yours.

7. Changes to This Policy

We may update this policy from time to time to reflect operational, legal or product changes. The version in effect on the date of your purchase applies to that purchase, unless the law requires otherwise. The "Last Updated" date at the top shows the current version.

8. Language

This policy is written in English. If we provide a translation for convenience, the English version controls to the extent permitted by law.

9. Contact

For refunds, cancellations, withdrawals or returns, email hello@humanmatter.com. A real person replies within 24–48 hours on business days.